FAQ - How can we help?

Orders & Payments

You can place an order with us right here on our website, over the phone or via email.

If you're close by, visit us in store 7 days a week!

Goldtower Complex
Tower 8, Shop A
3-9 Cavey Court
Charters Towers QLD, 4820

If you wish to make any changes to your order, please contact us immediately. We will try our best to make these changes but cannot guarantee that this is definitely possible.

Contact us via phone on 07 4787 2477 or email customerservice@titleys.com.au as soon as possible.

All orders are packed and shipped within 24 hours* of placement, excluding weekends and public holidays. Sale periods may impact this time due to high order volumes. Orders placed after 11:00am AEST from Monday-Friday will be shipped the following business day. Once a parcel leaves our warehouse, it is entirely in the hands of Australia Post.

We accept the following payments:

  • All major credit cards (VISA, Mastercard, American Express)
  • Afterpay, PayPal, Zippay
  • Cash (in store only)

Returns & Shipping

To view our returns policy, click here - Returns Policy & FAQ Page.

Please ensure all conditions are met within our returns policy before lodging your return.

Click here to view our returns policy.

Click here to lodge your online return.

We currently ship nationally across Australia and internationally to New Zealand.

Click here for more information.

Most late parcels can arrive within 5 business days of the expected delivery date.

If you parcel hasn't arrived within the expected time frame, we suggest to lodge an enquiry with Australia Post. For more information, click here.

To track your order, click here. You will need your tracking number on hand, this can be found in your shipping confirmation email.

General Enquiries

Join our Online Rewards Program and save on online purchases. Earn points and turn these into online rewards!

Click here to join today!

If an item you'd like to purchase is sold out, please contact our team as we may be able to restock it for you!

Phone - 07 4787 2477

Email - customerservice@titleys.com.au

If you have received an incorrect or faulty item, please contact us immediately via phone on 07 4787 2477 or email customerservice@titleys.com.au.