RETURNS

If you don't love your purchase from W. Titley & Co., we will happily offer an exchange or refund providing the following conditions have been met:

1. Items must be returned with the original receipt and must be received at our warehouse within 30 days of purchase.
Over the Christmas period, items bought from December 1st, can be returned until January 31st.

2. Items must not have been worn and must be in a saleable condition. All swing tag labels and tickets must be attached.

3. Items that are packaged must be returned in their original packaging, undamaged. Garments must not have been worn and must not have any marks on them whatsoever.

4. American Hat Company hats or any boxed items must be returned in their original presentation boxes and be wrapped in an outer protective wrap. Additional fees may be charged if the box or item is damaged.

Your return items will be assessed once they are received and an exchange, refund or store credit will be issued if the above conditions are met.
For all refunds, the original postage fee paid is non-refundable.

The cost of the return postage to W. Titley & Co. is the responsibility of the customer. W. Titley & Co. will not be held responsible for the loss or damage of your return during transit.

DOWNLOAD RETURNS FORM HERE

HOW TO MAKE A RETURN

With the help of Australia Post we have made the return procedure extremely easy and very cost effective.
You will only pay $9.15!

Please follow this procedure.

1. Download, print & complete the "Exchange & Returns Form" above. Place your completed form, tax invoice & item(s) back into your parcel.

2. Click the link " Titleys Returns 

3. Fill in your order number found on your invoice.

4. Fill in your email address and select next.

5. Fill in your details, agree to the terms and condition and select submit.

6. This will redirect you to a payment page; fill in your payment details and continue.

7. This will redirect you to print your label. Package your parcel, attach the label, and take to an Australia Post service centre.

Items Damaged in Transit

If your order arrives damaged in any way, contact us immediately by email info@titleys.com.au or by phone 07 4787 2477. We’ll do our best to resolve the situation as soon as possible.

Faulty Items

If you believe the product you have purchased form us is faulty, please contact us immediately by email info@titleys.com.au or by phone 07 4787 2477.

Your item may need to be returned.

Once our warehouse receives the goods, our returns team will inspect them. 

Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you as informed and updated as possible.

We will process your return within 1-3 business days of receiving your item. 

A full refund including shipping costs will be available for all goods with major faults/defects in accordance with the Australian Consumer Law. 

If you have any questions or concerns, please do not hesitate to contact us at info@titleys.com.au or on 07 4787 2477.