To accommodate for the Christmas period, we have extended our returns window.

 Purchases made in November and December can be returned until January 31st, 2025. This applies for online and in store purchases.

If you don't love your purchase from W. Titley & Co., we will happily offer an exchange, refund or store credit providing the following conditions have been met:

• Items must be returned with the original receipt and must be received at our warehouse within 30 days of you receiving your parcel.

Please note: To accommodate for the Christmas period, we have extended our returns window. Purchases made
in November and December can be returned until January 31st, 2025. This applies for online and in store purchases.

• Items must not be worn, washed, damaged and must be in a saleable condition. All tags, stickers and swing tag labels must be attached.
• Items that are packaged must be returned in their original packaging, undamaged.
• Boxed items (including shoe boxes, hat boxes and American Hat Company Hats) must be returned in their original presentation boxes and wrapped in an outer protective wrap. Please do not write or stick tape and postage labels directly onto any boxed items. Your return may be rejected and/or additional fees will be charged if the box or item is damaged.
• For hygiene reasons, there are no returns on earrings, soaps or bath salts unless deemed faulty. 
• Permanent sale items are not eligible for a refund unless deemed faulty. These items can only be returned for a store credit or exchange.

If all conditions are not met, your return will not be accepted back or additional fees may be charged.

We will not be held responsible for the loss or damage of your return during transit.

If you don't love your purchase from W. Titley & Co., we will happily offer an exchange, refund or store credit providing the following conditions have been met:

• Items must be returned in store with the original receipt within 5 days of the purchase date.

Please note: To accommodate for the Christmas period, we have extended our returns window. Purchases made
in November and December can be returned until January 31st, 2025. This applies for online and in store purchases.

• Items must not be worn, washed, damaged and must be in a saleable condition. All tags, stickers and swing tag labels must be attached.
• Items that are packaged must be returned in their original packaging, undamaged.
• Boxed items (including shoe boxes, hat boxes and American Hat Company Hats) must be returned in their original presentation boxes and wrapped in an outer protective wrap. Please do not write or stick tape and postage labels directly onto any boxed items. Your return may be rejected and/or additional fees will be charged if the box or item is damaged.
• For hygiene reasons, there are no returns on earrings, soaps or bath salts unless deemed faulty. 
• Permanent sale items are not eligible for a refund unless deemed faulty. These items can only be returned for a store credit or exchange.

If all conditions are not met, your return will not be accepted back or additional fees may be charged.

Online orders:

1. Click the button above 'Titley's Return Portal' to start your return.
2. Fill in required information.
3. Once completed and the $15 return fee has been paid, a postage label will generate.
4. Print and attach this label to your parcel.
5. Drop off your return to your local post office.

Phone orders:

1. Fill in the returns form provided.
2. Package your item/s with the returns form included.
3. Drop off your return and pay the cost of postage at your local post office.

International orders:

For all international returns, please call our team on 07 4787 2477 or email returns@titleys.com.au.

Before packing your return, please ensure all conditions within our returns policy are met.

Items that are packaged must be returned in their original packaging, undamaged.

Boxed items (including shoe boxes, hat boxes and American Hat Company Hats) must be returned in their original presentation boxes and wrapped in an outer protective wrap.

DO NOT:

• Damage the box itself.
• Write on any boxed item.
• Stick tape directly onto any boxed item.
• Stick postage labels directly onto any boxed item.

Your return may be rejected and/or additional fees will be charged if the box or item is damaged.

Please address your return to:

W. Titley & Co

PO BOX 1486

Charters Towers QLD, 4820

The cost of return shipping for online orders is at the customer's expense and is charged through our online returns portal.

Once your return has been assessed and approved by our team, your refund will be processed.

Depending on your financial institution, it may take 1-2 business days to be processed.

The balance will be refunded to your original payment method. For example, if you have paid with Afterpay, we will refund the balance to your Afterpay account.

The cost of shipping in non-refundable, unless deemed faulty.

Please contact our team immediately via phone on 07 4787 2477 or email returns@titleys.com.au.

Your label may fail to generate if the information entered is invalid. Please ensure all fields are filled out correctly and contain valid information.